An eSIM QR code is sent to you the moment you buy it. If you don’t see the email in your inbox within the first few minutes you should check your spam folder. If it has been more than 10 minutes, ask for help by emailing us and we will help you.

eSIM technology is quite new and not all devices are compatible.

You should check that your phone is unlocked.

We suggest you ask your operator if there are any eSIM restrictions on your phone.

your eSIM data plan begins the moment you activate it on your phone.

You must scan a QR code to install your eSIM, however this does not start your data plan going.

After scanning the code, your eSIM will be downloaded and you will have the option to activate it, enabling data roaming. The number of days in your plan will start counting down when you do this.

If you leave your eSIM deactivated, your plan will not start and you will not lose any days from the length of your plan.

You can then activate it later when you arrive at your destination.

In short, the number of days in the plan will start counting down when you activate your eSIM, not when you install it.

You can check how much data you’ve used by going to the data settings on your device.

We do not have access to this information, you must check the settings on your phone yourself.

For some of our plans, you can see your data consumption on your customer panel.

You have the option to wait uuntil you arrive in the country to activate your eSIM. Just make sure you have a Wi-Fi connection.

Your eSIM can only be activated on one device. Unfortunately, if you delete the eSIM from your phone, you will not be able to reuse it.

No, your eSIM can only be activated on one device. If you delete it from your phone you will not be able to reuse it.

Yes, to ensure that your eSIM gets the best coverage you should turn on data roaming on your mobile settings. But, don’t worry this won’t incur any additional charges as long as your have already set up the SIMgogo eSIM.

Simgogo eSIMs are only valid for the duration of the plan listed on our website.

If you don’t use up all your data then it will be lost and cannot be accessed again after the date specified.

Just get in touch with us by sending an email to team@simgogo.com and we will be happy to assist you.

There are computers with data connectivity, and most of them work using SIM cards or routers.

Some have also implemented eSIM technology ever since it arrived on the scene.

To find out if your laptop PC supports eSIMs, you just need to follow these steps:

·   Go to Settings

·   Click on Network & Internet

·   Select Cellular

On this screen, you’ll see if your laptop permits the use of eSIMs or if it only allows physical cards.

Once you have used an eSIM and the data plan has ended, it's time to delete it from your phone.

When doing so, remember to consider the following:

Deleting the eSIM from your iPhone doesn't end the contract or plan you are on. By deleting it, all you are doing is removing the profile that you installed onto your phone.

If you wish to completely end your plan or subscription you need to contact your eSIM provider.

Be sure that you really do need to delete the eSIM profile from your iPhone. For security reasons, the majority of eSIM providers will only let you use their installation media once.

If you are sure you want to delete your eSIM, follow these steps:

·   Go to Settings > Mobile Data

·   Select the data plan to be deleted

·Delete it by pressing the option "Delete Mobile Plan"